Every intervention, from the moment the assistance vehicle sets off until the problem is resolved, must be governed by clear protocols and good practice that minimise risks.
In the world of roadside assistance, safety is an absolute priority. It is essential that tow-truck operators are clear about the steps they must follow when intervening at a roadside assistance scene. This not only guarantees their own safety, but also that of the other drivers using the road.
Let us recall some key points set out in the Roadside Assistance Protocol drawn up by the DGT.
Signage
One of the first steps is to make sure that the assistance vehicle is properly equipped and signposted. Before entering the scene, the emergency lights must be switched on and the advance hazard warning devices put in place. If the driver of the broken-down vehicle has not placed these devices, it is the responsibility of the assistance technician to do so.
In addition, high-visibility cones must be placed to warn other drivers of the presence of the breakdown. Assistance vehicles must be equipped with at least five cones or tetrapods for signage, as well as strobe lights, to increase their visibility and safety on the road.
With the FVT present
If members of the Traffic Enforcement Force (FVT) are present at the scene, the assistance vehicle must follow their instructions at all times. This ensures proper coordination and contributes to the safety of the operation.
Without the FVT present
In the absence of the FVT, the technical staff must act on the premise of minimising the time of exposure to risk, carrying out all operations quickly and with high levels of safety.
Once on site, the operator must assess the situation and determine the most appropriate actions to eliminate the risk and protect the occupants of the broken-down vehicle and other road users. If the vehicle is blocking a lane or poses a danger to traffic, the help of the FVT must be requested for its removal.
Good practice
In addition to following the established protocol, there is a series of good practices that every assistance operator should follow:
- Carry out a thorough risk assessment.
- Signal manoeuvres in advance to warn other drivers.
- Leave the vehicle on the side away from the flow of traffic.
- Use personal protective equipment (PPE) at all times.
- Give priority to removing the broken-down vehicle whenever possible.
- If repairs are carried out on site, position the assistance vehicle behind the broken-down vehicle for protection.
- Request help from the FVT in high-risk situations.
- If in doubt, put safety first and request assistance.
In short, safety is paramount for both assistance operators and the users affected. By following clear protocols and good practice, a safe and effective intervention can be guaranteed in roadside emergency situations.