We help you with procedures

• Establishing the Safety and Environment requirements to be taken into account when extracting flammable liquids from a vehicle's tank, handling them and finally managing them as waste, together with the applicable regulations and responsibilities.
• Instructing the roadside assistance Mechanic Operator on repairs, their working environment and road safety, regulations and responsibilities.

The call-centre operator procedures would be:

• Receiving the call: Data request protocol. Reception centre.
• Receiving the job: Assignment to the right operator for the operation according to their training level.
• Ability to manage and organise work based on the vehicles and additional equipment available to the company.
• Applying the measures for jobs involving dangerous goods and ADR, and the emergency services (112) protocol.
• Knowing the territorial area of operation and arrival times.
• In the event of an accident, knowledge of the company's emergency plan and how to apply it.

This manual is the result of the effort and work of professionals from the sector and from Risk Prevention, and is intended as a training and reference tool for carrying out roadside assistance and vehicle recovery work, so that it can be done in the safest possible conditions.

It includes the Operations Manual for the recovery of light/medium vehicles and for roadside assistance.

The aim has been to set out the operational knowledge and experience gathered over several years of work, so that it can help the workers who will carry out these tasks to anticipate risk situations based on this experience, adopting the appropriate measures for their health and safety, and to carry out the work properly and safely.