Privacy policy

Confidentiality and security are core values of REAC and, consequently, we are committed to guaranteeing the User's privacy at all times and to not collecting unnecessary information. Below we provide all the necessary information about our Privacy Policy regarding the personal data we collect, explaining:

• Who is the controller of your data.
• For what purposes we collect the data we ask you for.
• What the legal basis for processing it is.
• How long we keep it.
• To which recipients your data is disclosed.
• What your rights are.

 
1. Controller

• Red de Empresas de Auxilio en Carretera, A.I.E. (V87760682)
• C/ Puerto de Béjar, 22 | 28045 Madrid
• info@reac.es

2. Purposes, legal basis and retention of the processing of data sent through:

• CONTACT FORM
• Purpose: To provide you with a means of contacting us and to answer your requests for information, as well as to send you communications about our products, services and activities, including by electronic means, if you tick the acceptance box.
• Legal basis: The user's consent when requesting information from us through our contact form and when ticking the box accepting the sending of information.
• Retention: Until your request has been resolved through our form or answered by e-mail, if it has not given rise to further processing. If you have agreed to receive commercial communications, until you ask to unsubscribe from them.
• PRIVATE AREA USERS
• Purpose: To manage your user account and give you access to the services reserved for registered users of our website and to inform you of our activities, products and services, as well as to send you commercial communications about our products and services, including by electronic means, if you tick the acceptance box.
• Legal basis: The user's consent when requesting registration as a user, and the controller's legitimate interest in keeping its customers informed about its products and services.
• Retention: Until the registered user asks to be removed and thereafter for the legally established periods.
• SENDING E-MAILS
• Purpose: To answer your requests for information, deal with your requests and respond to your enquiries or questions.
• Legal basis: The user's consent when requesting information from us via the e-mail address.
• Retention: Until your request has been answered by e-mail, if it has not given rise to further processing.

Obligation to provide us with your personal data and consequences of not doing so.
Providing personal data requires a minimum age of 14 or, where applicable, sufficient legal capacity to enter into contracts.

The personal data requested are necessary to manage your requests and/or provide you with the services you may contract; therefore, if you do not provide them, we will not be able to assist you properly or provide the service you have requested.

 
3. Recipients of your data
Your data are confidential and will not be disclosed to third parties unless there is a legal obligation to do so.

If you accept analytics cookies, Google processes browsing data under the terms set out in our Cookie Policy.

 
4. Rights regarding your personal data
Anyone may withdraw their consent at any time where it has been given for the processing of their data. Withdrawal of this consent shall in no case affect the performance of the subscription contract or relationships established previously.

You may also exercise the following rights:

• Request access to your personal data or its rectification where it is inaccurate.
• Request its erasure where, among other reasons, the data are no longer necessary for the purposes for which they were collected.
• Request the restriction of its processing in certain circumstances.
• Object to the processing of your data on grounds relating to your particular situation.
• Request data portability in the cases provided for in the regulations.
• Other rights recognised in the applicable regulations.

Where and how to exercise your Rights: By writing to the controller at its postal or e-mail address (given in section 1), quoting the reference “Datos Personales” (Personal Data), specifying the right you wish to exercise and the personal data concerned.

In the event of any disagreement with the company regarding the processing of your data, you may lodge a complaint with the Data Protection Authority (www.aepd.es).

 
5. Cookies
This website uses first-party technical cookies, which are necessary for it to work, and, only if you accept them, third-party analytics cookies (Google Analytics) for statistical purposes. We do not use advertising cookies.

In compliance with article 22 of the Spanish Information Society Services Act, we ask for your consent before installing analytics cookies, and you can change your choice at any time. You will find full information in our Cookie Policy.

 
6. Security of your personal data
In order to safeguard the security of your personal data, we inform you that we have adopted all the technical and organisational measures necessary to guarantee the security of the personal data provided against alteration, loss and unauthorised processing or access.

 
7. Updating your data
So that we can keep your personal data up to date, it is important that you inform us whenever there has been any change to them; otherwise, we cannot be held responsible for their accuracy.

We are not responsible for the privacy policy regarding personal data you may provide to third parties through the links available on our website.

This Privacy Policy may be amended to adapt it to changes made to our website, as well as to legislative or case-law changes regarding personal data as they arise; you should therefore read it each time you provide us with your data through this Website.