Occupational Risk Prevention in Roadside Assistance: Ergonomics at Road Level

Loading and securing a vehicle on a tow truck's platform requires much more than operating a hydraulic mechanism: it demands considerable physical effort and strict discipline in postural hygiene. Within the framework of occupational health, the work of assistance technicians stands out for its high physical demands in highly variable environments.

The physical impact of travel assistance

Daily work on the hard shoulder exposes workers to ergonomic risk factors that can trigger musculoskeletal disorders. Handling heavy tools, working in awkward positions and adverse weather make it essential to apply risk prevention protocols adapted to the reality of the sector.

The 3 key ergonomic challenges in rescue work

1. Handling loads and towing equipment

Tie-down straps, chains, snatch blocks and steel ratchet tensioners add up to significant weight on every job. To minimise the impact on the lower back, progressively replacing them with lightweight, high-strength components is essential.

2. Adopting awkward postures at ground level

Securing the anchor points frequently forces the operator to work squatting or bent over just a short distance from the tarmac. Using equipment with wireless remote controls makes it possible to control lifting manoeuvres from an upright position and with greater visibility of the surroundings.

3. Environmental stress and muscle fatigue

Cold, rain or the extreme temperatures of the summer and autumn months increase fatigue and muscle stiffness. Establishing rest guidelines, proper hydration and breathable high-visibility technical clothing are key pillars for protecting the worker.

Caring for those who keep mobility moving

Protecting the health of roadside assistance operators is a non-negotiable commitment for REAC member companies. Supporting the modernisation of equipment and training in risk prevention is the guarantee of a professional and safe service.