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The Alliance resumes dialogue with insurers, motoring clubs and assistance platforms in September
The priority objective of this second round of talks, which starts on the 22nd at Fireca (Seville), is for these companies to comply with the pricing law so as to cover tow-truck companies'…
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The sector secures a rate increase in the Lérida Pyrenees after the August walkout
Most of the roadside assistance companies in the area, represented by the National Roadside Assistance Alliance, have secured increases of around 30 % for carrying out their services. The…
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Allianz breaches the law on passing on costs arising from the increase in fuel prices
The insurance company is the only entity that has not taken part in the dialogue opened between the National Roadside Assistance Alliance and insurers, motoring clubs and assistance…
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A summer of major difficulties in providing roadside assistance in depopulated rural Spain, the Alliance denounces
At least 19 % of these services have not been carried out in the most depopulated areas, owing to the impossibility of covering the costs of medium- and long-distance journeys. The National…
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Roadside assistance at risk in the Lérida Pyrenees during the holiday getaway weekend
Companies in the sector announce that there could be delays or no service at all for broken-down or crashed vehicles, and are warning drivers travelling through the area over these days…
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The Alliance denounces delays of up to 40 minutes at the call centres of insurers, motoring clubs and assistance platforms
Tow-truck operators are adversely affected by this lack of attention while working on the road. A shortcoming in customer service that ultimately harms the customer. The…
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Dialogue advances between the Alliance and insurers, motoring clubs and assistance platforms
Since 13 July, the National Roadside Assistance Alliance has been holding talks with the leading companies in the sector, ruling out strikes and protests for the time being. The Alliance…
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The National Roadside Assistance Alliance opens a dialogue with sector stakeholders
The group, representing tow-truck companies, strengthens its representativeness by meeting with insurers, motoring clubs and assistance platforms. This Wednesday, 13 July, saw…
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Roadside assistance could face serious difficulties this summer, warns the Alliance
The organisation continues to warn about the situation of roadside assistance companies and is demanding a review of rates by insurers, motoring clubs and assistance platforms. With the…
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The National Roadside Assistance Alliance reports unfair competition by insurers to the CNMC
The nationwide Alliance has written to the CNMC to warn of the serious deterioration in service provision in the sector, caused by the demands of its clients. The first moves by the newly…
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REAC elects new Board of Directors at General Assembly
REAC’s General Assembly, held last Friday, saw the renewal of the Board of Directors. A changeover that comes after five years of teamwork tackling multiple challenges. The Roadside…
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The National Roadside Assistance Alliance is born in response to the critical situation in the sector
A lack of resources and the demand for “record times” in responding to roadside assistance users are putting pressure on companies that emerged as essential during the pandemic. “Ubi…